PaxFlow
PaxFlow is a tour management platform that simplifies operations for tour operators with automated customer messaging and a self-service booking portal.
Need help?
We can help you find specialists for PaxFlow. Let us connect you with the right experts to assist you.
*User registration required
Description
PaxFlow is a comprehensive tour operation management solution designed to streamline daily operations for activity and day-tour operators. The platform offers a suite of powerful tools for resource management, staff assignments, and customer communication. Key functionalities include dashboards for tracking availability and shifts, automated reporting, fleet management, and real-time tracking of tours.
The software also supports digital waivers and CRM capabilities, consolidating booking data for efficient oversight. PaxFlow facilitates automated customer communications and provides a self-service portal (PaxPortal) for guests, allowing them to manage their bookings independently, enhancing customer satisfaction with 24/7 access.
With scalable pricing options, PaxFlow is suitable for operators of all sizes and has empowered over 500,000 customers across more than 60 countries. The emphasis on self-service and immediate response times addresses modern customer expectations while reducing operational stress for tour operators by automating common customer service tasks.
Features
Automated Messaging
Streamlines communication with customers through automated notifications and updates.
Customer Self-Service Portal
Enables customers to manage their bookings independently, reducing reliance on customer service staff.
Resource Management
Optimizes the allocation of resources and staff efforts for more efficient operations.
Fleet Management
Tracks and manages vehicles used for tours to ensure operational efficiency.
Real-Time Tracking
Provides up-to-date information on tour statuses and availability, enhancing operational transparency.
Automated Reporting
Generates reports automatically for better insight into operations and performance metrics.
Digital Waivers
Facilitates the collection of digital waivers, streamlining the customer check-in process.
CRM Capabilities
Integrates customer relationship management tools to enhance engagement and service delivery.
Tags
Documentation & Support
- Documentation
- Online Support
- Updates