Parlance AI Solutions

Parlance is dedicated to transforming the healthcare communication landscape through innovative AI-powered voice solutions. With over 25 years of experience, the company focuses on eliminating the barriers associated with traditional Interactive Voice Response (IVR) systems. By integrating human support with advanced technology, Parlance enhances patient experiences, leading to improved satisfaction and operational efficiency.

The company's core offerings include Generative IVR® technology, specifically designed to optimize call handling at healthcare switchboards. This technology allows for seamless self-service options, ensuring that patient inquiries are addressed efficiently while reducing the burden on staff. In this way, Parlance effectively bridges the gap between patient expectations and staffing limitations, ultimately creating a frictionless communication process.

Notable features of Parlance's solutions include:

- Enhanced Caller Satisfaction: Improved caller experiences lead to higher satisfaction rates among patients.
- Reduced Operational Costs: Streamlined communication processes lower costs related to handling patient calls.
- Intelligent Virtual Assistant Integration: Advanced AI capabilities enable personalized interactions with patients.

Parlance also offers extensive support resources and documentation to help healthcare systems implement these solutions effectively. Their commitment to continuous improvement is reflected in their customer success stories, which showcase tangible benefits experienced by healthcare systems that utilize their technology.