Ovation

Ovation provides a suite of tools specifically designed to enhance guest experience management for restaurants. The platform focuses on guest feedback collection, which utilizes SMS-based surveys to gather insights efficiently. The two-question initial surveys followed by longer follow-up surveys allow restaurants to gain detailed insights into customer satisfaction.

The guest recovery feature streamlines channels for addressing customer concerns, using AI responses, templates, and special offers to convert unhappy guests into loyal customers. Operational improvement is key, with reporting tools designed for multi-unit restaurants to identify areas needing enhancement. AI-suggested goals for automating operational changes tailored to specific locations further support this initiative.

The text marketing tools are designed to drive revenue through guest acquisition and retention, including SMS campaigns and win-back strategies for unhappy guests. Ovation is also compatible with over 50 popular POS, online ordering, and loyalty systems, ensuring seamless operation and integration with existing platforms.

For detailed insights and educational resources, users can access webinars and case studies that showcase how Ovation has helped other restaurants improve their guest experiences. Schedule a demo to explore the full capabilities of Ovation and see how it can elevate your restaurant's operations.