ORCA Debt Collection Software

ORCA is a sophisticated debt collection software developed by Adtec Software Ltd, tailored for organizations involved in debt collection, debt purchase, and ledger management. This platform is built on a reliable client/server SQL architecture, providing scalability and multi-site replication for disaster recovery.

The ORCA platform includes a variety of advanced functionalities designed to streamline debt collection processes and enhance client interactions. Key features of ORCA include:

• Customizable Account Screens: Users can tailor the interface to meet their specific needs, ensuring efficient management of accounts.
• Automated Direct Debit Processing: Simplifies payment collection by automating the direct debit process.
• PCI-DSS Compliance: Ensures that all transactions adhere to the highest security standards.
• Integrated Reporting Tools: Offers a comprehensive set of reporting options to track collection activities and performance metrics.
• Document Management: Allows for seamless management and storage of documents related to debt collection.
• Customer Portals: The Self Service Portal (CSS) enables customers to view their outstanding balances, update their information, send messages, make payments, and interact with support via live chat. This portal is hosted on Microsoft Azure, ensuring secure communication with the ORCA system.

In addition, the ORCA platform supports integration with various third-party services, including dialler systems and card processing, enhancing its functionality for users. Comprehensive help and support resources are available, including user guides, FAQs, and direct contact options for technical assistance. Adtec Software Ltd is committed to providing excellent customer service and timely support to ensure that users can effectively utilize the ORCA platform.