OrangeOne Inquiry DX Tools

OrangeOne offers a suite of solutions focused on Inquiry DX (問い合わせDX) to streamline and enhance your organization's inquiry management process. With the increasing importance of efficient inquiry handling in business activities, OrangeOne integrates AI and digital transformation into their tools, ensuring a seamless experience for users.

Key Features:

1. RemoteCall: A remote support tool that allows users to share screens and control them over the internet without the need for prior software installation. It boasts a 99% connectivity rate and advanced features such as screen sharing and SSL encryption, making it suitable for over 6,000 companies in Japan.
2. Freshsales Suite: This cloud-based CRM/SFA tool integrates sales and marketing functionalities. It is cost-effective and easy to set up, providing a user-friendly interface to cover all aspects of sales activities.
3. Freshdesk: A comprehensive customer support tool that integrates multiple communication channels like email and chat into a single platform. Freshdesk addresses common barriers in inquiry management, offering features like automated task management and customizable analytics.
4. Freshservice: Recognized for its effectiveness in managing IT service requests, Freshservice helps IT departments streamline operations with features such as centralized inquiry management and automated FAQ generation.

By adopting these tools, organizations can establish a continuous improvement cycle that enhances overall efficiency and customer satisfaction, avoiding the pitfalls of poorly maintained systems. OrangeOne supports over 1,200 companies in implementing these solutions effectively to transform their inquiry management processes.