OfficeAmp
OfficeAmp is an internal help desk software facilitating employee requests and IT ticket management with a powerful QnA assistant.
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Description
OfficeAmp is designed to streamline the management of employee requests, IT tickets, and workplace service orders. The platform enables users to easily create issues, which are automatically assigned to the relevant personnel, facilitating efficient tracking and resolution.
### Key Functionalities:
- Issue Creation: Employees can submit requests or issues easily through a simple interface. This ensures that all queries are documented and can be tracked over time.
- Automatic Assignment: The software automatically directs issues to the appropriate team members, reducing delays and improving response times.
- Progress Tracking: Users can monitor the status of their requests, providing transparency and improving communication between employees and IT departments.
- QnA Assistant: A built-in QnA assistant allows for the creation of a knowledge base to address common inquiries swiftly, enabling employees to find solutions independently.
### Additional Features:
OfficeAmp also offers additional functionalities through addons such as MailRoom for handling mail delivery and Frontdesk Assistant for managing visitor interactions, thus enhancing the overall user experience.
The software is available for a 14-day free trial, with a pricing model of $1 per user per month along with a base fee, making it accessible for organizations of various sizes.
Features
Issue Management
A streamlined process for employees to submit and track requests or issues.
Automatic Assignment
Assigns issues to the relevant personnel without manual intervention.
Progress Tracking
Allows users to monitor the status of their submissions in real-time.
QnA Assistant
Facilitates the creation of a knowledge base for common questions and issues.
Addons for Enhanced Functionality
Includes MailRoom and Frontdesk Assistant for managing additional workplace services.
Tags
Documentation & Support
- Documentation
- Support
- Online Support
- Updates