NorthStar Utilities Software Solutions

NorthStar Utilities offers a suite of software solutions designed specifically for the utility industry. Their flagship product, the Customer Information System (CIS), is tailored for small to medium-sized utilities and municipalities. This system enhances customer service by prioritizing user needs, improving office productivity, and reducing operational costs. Customer service representatives (CSRs) can efficiently manage customer interactions, whether in person or online. The CIS is highly customizable, allowing for billing across multiple utilities on a single statement and accommodating complex billing requirements. Additionally, cloud-hosted options ensure accessibility to customer data from anywhere, improving service delivery.

The Mobile Workforce Management solution, known as mCare, streamlines operations by facilitating seamless communication between office personnel and field staff. It allows real-time updates on service orders, enhancing incident response times while optimizing field staff assignments, reducing administrative costs, and improving overall safety. This integration ensures utility companies maintain a well-informed and equipped workforce.

NorthStar's Cloud Solutions, powered by Amazon Web Services (AWS), provide users with robust performance and access to applications like CIS and mCare from any device. This managed service reduces the burden on IT resources by offering dedicated database management and regular maintenance, ensuring data security and application performance without the need for additional staffing.

Furthermore, the SmartVX tool enhances customer engagement through personalized video messages. This innovative platform facilitates two-way interactions, allowing utility companies to effectively communicate billing changes and other important information. By delivering dynamic content, SmartVX reduces call volumes while improving customer satisfaction and understanding of their accounts. Overall, NorthStar Utilities is committed to modernizing the utility landscape with solutions that prioritize customer experience and operational efficiency.