Muni-Link Utility Billing Software

Muni-Link Utility Billing Software

Muni-Link provides cloud-based utility billing solutions for municipalities, enhancing operational efficiency in billing processes.

Location: United States
Software Type: Web App

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Description

Muni-Link is a comprehensive cloud-based utility billing software designed for municipalities, catering specifically to the needs of water, sewer, and refuse utilities. With over 40 years of experience, Muni-Link offers a suite of features that streamline billing and payment collection processes, making operations more efficient and accurate.

### Key Functionalities:
- Integrated Customer Information System: Centralizes customer data for efficient management.
- Automated Billing: Simplifies the billing cycle, allowing municipalities to process billing runs from any internet-connected location.
- Customer Self-Service Portal: Empowers customers to view bills, make payments, and manage their accounts independently.
- WebPresence Features: Enhances communication with residents through a user-friendly portal for inquiries, allowing municipalities to post surveys, forms, and policies easily.

The software continues to evolve with user feedback, adding new modules and integrations that enhance the overall billing experience. Muni-Link's commitment to improving public interaction stands out, as municipalities can engage their constituents effectively through the WebPresence communication platform.

Features

Automated Billing Processes

Streamlines the billing cycle to reduce manual errors and improve efficiency.

Customer Self-Service Portal

Allows customers to manage their accounts, view bills, and make payments online.

WebPresence Communication Tools

Facilitates better communication with residents through a dedicated portal for inquiries and feedback.

Integrated Account Management

Provides a centralized system for managing customer accounts and billing information.

Robust Security Protocols

Ensures data security and compliance with industry standards to protect customer information.

Tags

utility billingmunicipal softwarecloud solutionscustomer engagementbilling software

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support