MTS IntegraTRAK Solutions

MTS IntegraTRAK, Inc. specializes in offering a range of technology solutions designed to enhance communication management and reduce telecom costs for enterprises and service providers. Their product offerings include:

- Omnis Contact Center: A real-time omnichannel contact center solution that integrates with platforms like WhatsApp and Facebook, ensuring a unified interface for managing multi-channel interactions. Key features include advanced AI for self-service, customizable dashboards, and compliance with GDPR regulations.

- eXsight Call Accounting: A comprehensive tool for managing and monitoring telecom expenses across various switch and PBX types. This solution provides visibility into telecom usage, helping organizations enforce best practices and save significantly on costs.

- Telecom Expense Management (TEM): Services focused on optimizing telecom expenses through invoice management, procurement management, and asset optimization. The aim is to enhance productivity while ensuring compliance and cost savings.

- Cloud Expense Management: A solution that utilizes machine learning algorithms to help organizations manage their cloud costs across environments like AWS and Microsoft Azure. It offers features like anomaly detection and tailored reporting to proactively manage expenses.

- TEM Billing Audit Services: Focused on hands-on invoice reviews to identify cost savings, requiring no upfront fees and delivering results within three months. Their auditing helps recover historical over-billings and optimize telecom contracts.

With over 20 years of experience in telecommunications, MTS aims to streamline processes, improve customer satisfaction, and drive revenue growth for organizations across diverse industries including healthcare, government, education, and financial services.