Mojo Helpdesk

Mojo Helpdesk is a comprehensive cloud-based ticket tracking software platform that enhances customer service and operational efficiency by centralizing requests and automating tasks. It is designed for various departments, including IT support, customer service, facility management, and human resources, making it suitable for organizations of all sizes, particularly educational institutions. With over 2.5 million users, Mojo Helpdesk offers a multitude of functionalities:

• Self-Service Knowledge Base: Reduces incoming requests by allowing users to find solutions quickly.
• Ticket Management Portal: Simplifies the process of managing support tickets and requests.
• Email Integration: Seamlessly integrates email communication into the ticketing process.
• Time Tracking: Enables tracking of time spent on tickets for better resource allocation.
• Workflow Automation: Automates repetitive tasks to streamline support processes.
• User Management: Features contact profiles and group access rights for better organizational control.
• Customer Satisfaction Ratings: Measures customer feedback through a built-in rating system.
• Asset Management: Allows tracking and management of organizational assets.
• Security Features: Prioritizes user data security with advanced encryption, HIPAA compliance, and two-factor authentication.

The platform's pricing is transparent, with plans tailored for teams, businesses, and enterprises, including discounts for educational institutions and nonprofits. Overall, Mojo Helpdesk aims to improve service efficiency and customer satisfaction through its robust set of tools and features.