MicroAutomation Solutions

MicroAutomation provides a suite of customer contact solutions aimed at improving operational efficiency and enhancing customer experience. The company focuses on the following key areas:

1. Contact Center Optimization: MicroAutomation offers solutions that include speech analytics, consulting services, and their flagship product, CallCenter Millennium™. These tools help organizations analyze customer interactions, streamline assistance paths, and integrate customer applications with telephony systems to boost productivity. By leveraging data insights, companies can enhance agent performance and customer satisfaction.

2. Next Generation 911 Solutions: With over 25 years of experience, MicroAutomation specializes in advanced emergency communications technologies tailored for Public Safety Answering Points (PSAPs). Their NG911 solutions, including Omni911, ensure compliance with NENA i3 standards and facilitate seamless integration with existing infrastructures, improving response times and service delivery.

3. Self-Service Technologies: The firm emphasizes the importance of self-service in modern customer interactions, deploying Interactive Voice Response (IVR) and Interactive Text Response (ITR) systems that allow customers to resolve issues independently, thereby reducing operational costs. This approach not only enhances customer satisfaction but also allows support staff to focus on more complex inquiries.

MicroAutomation's commitment to innovation and customer-centric solutions positions it as a leader in the customer contact space, dedicated to empowering organizations and improving service outcomes.