Mend

Mend is a comprehensive telehealth software solution tailored for behavioral and mental healthcare organizations. It addresses the challenges faced during both in-person and virtual visits, particularly in patient payment processes. The platform enhances the user experience by allowing patients to complete necessary paperwork online through digital intake forms, which are HIPAA compliant and accessible from any device. This feature has been shown to achieve engagement rates as high as 98%.
After appointments, clients can conveniently make payments through automated systems via secure emails or SMS links, significantly reducing administrative burdens for healthcare providers while improving client satisfaction and retention.
Additionally, Mend automates appointment reminders through SMS, email, and voice messages, reducing no-show rates by up to 20%. The integration with EHR systems allows for pre-built assessments and customizable forms that streamline data entry by pulling existing client information. With self-scheduling capabilities, patients can book appointments according to their preferences, further enhancing attendance and engagement. Mend's focus on usability, compliance, and seamless integration provides healthcare organizations with a robust tool to improve patient interaction and operational efficiency.