MemberXP

MemberXP specializes in member experience management tailored for credit unions, offering a suite of solutions designed to enhance both member and employee experiences. The platform allows credit unions to measure and analyze member interactions across various touchpoints, including account openings, loan applications, and mobile app usage.

Key functionalities include:

• Optimized Surveys: MemberXP enables credit unions to create and distribute branded surveys, capturing real-time feedback from members. This helps organizations to gauge member sentiment and identify areas for improvement.
  
• Real-Time Alerts: The platform provides instant notifications on member feedback, enabling credit unions to address concerns promptly and maintain high levels of customer satisfaction.
  
• Concierge-Level Support: MemberXP offers dedicated account support through Success Managers who assist clients in interpreting data and implementing actionable insights.
  
• Performance Metrics: Users can monitor key performance indicators such as Net Promoter Score (NPS) and Member Effort Score to track improvements over time.
  

In addition to member feedback, MemberXP incorporates mystery shopping services where actual members assess credit union services. This approach delivers qualitative insights that drive employee coaching and enhance compliance with brand standards.

Overall, MemberXP aims to transform dissatisfied members into loyal advocates by providing tools that foster member-centric cultures, improve retention, and drive growth for credit unions.