Median Video and Audio Support Tool

Median Video and Audio is a versatile support tool designed to elevate customer interactions through seamless video and audio integration. This application eliminates the need for invites, downloads, or installations, enabling instant connections between support agents and users. The tool facilitates real-time screen sharing, enhancing visual communication during support sessions. Users can benefit from features such as cursor sharing, highlighting, drawing tools, full control options, and privacy controls, ensuring a comprehensive and secure support experience.

The platform is designed to integrate easily with existing chat and conferencing applications, providing a more effective alternative to traditional platforms like Zoom and Teams. Median aims to improve key performance indicators such as Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT) by allowing support teams to assist customers in a more interactive manner. Furthermore, the application offers various pricing plans, including a free Starter Plan and paid Business and Expert Plans, catering to different organizational needs.

Overall, Median Video and Audio represents a forward-thinking approach to customer support, harnessing technology to create satisfactory and effective communication channels.