Mayday

Mayday provides a comprehensive knowledge empowerment suite designed to improve customer care by centralizing and distributing business knowledge through artificial intelligence. This innovative platform consists of three main modules: an internal knowledge base, an augmented help center, and a training platform.
1. Internal Knowledge Base: This module helps organizations create a centralized repository of business knowledge, enabling customer support agents to find information quickly and reducing the time spent searching for answers.
2. Augmented Help Center: Customers can independently access relevant information through an enhanced help center, allowing them to find answers to their inquiries without needing to contact support.
3. Training Platform: Leveraging gamified hybrid pedagogy, this module enhances advisor skills through engaging training methods.
Organizations that utilize Mayday have reported significant improvements in various metrics, including ticket resolution speed, training duration, ticket volume, and overall customer satisfaction. This platform not only streamlines customer support processes but also empowers employees with the necessary knowledge and skills for effective service delivery.