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Description
Marval Service Desk (MSD) is a no-code solution designed for organizations seeking a scalable and flexible service desk system without the complexities of a full IT Service Management (ITSM) platform. It offers various functionalities including incident management, service request management, task management, asset management, and knowledge management, aimed at improving service delivery and operational efficiency.
The system provides options for both named and concurrent licensing, hosted or on-premise deployment, and a pathway to upgrade to a full-service management product while retaining historical data. MSD is configured by ITIL experts for quick implementation and can be customized to fit different organizational needs.
Additionally, it includes user-friendly interfaces, self-service options, and integration capabilities with Active Directory for easier user management.
This solution is applicable across various departments, including IT, HR, and Finance, aimed at driving productivity, reducing costs, and enhancing customer experiences.
Features
No-Code Configuration
Easily customize the service desk without the need for coding, allowing organizations to adapt quickly to their needs.
Comprehensive Incident Management
Streamline the process of managing incidents to improve response times and service quality.
Flexible Deployment Options
Choose between hosted or on-premise solutions based on your organization's infrastructure preferences.
Integration Capabilities
Seamlessly integrate with existing business applications and tools, including Active Directory for user management.
Self-Service Portal
Empower users to resolve their issues through a user-friendly self-service interface, reducing dependency on support staff.
Tags
Documentation & Support
- Installation
- Documentation
- Support
- Updates