Lumoa

Lumoa is a comprehensive customer experience (CX) platform designed to transform customer feedback into actionable insights. By leveraging Generative AI, Lumoa helps organizations analyze various forms of customer interactions such as surveys, chat conversations, phone calls, and online reviews. This real-time feedback loop enables organizations to grasp customer sentiments and improve their key performance indicators (KPIs).
The platform features an executive dashboard, allowing users to manage different customer journeys and touchpoints effectively. Users can ask specific questions to receive direct answers that facilitate quick decision-making. Key functionalities include automated event creation, prioritized feedback, and phrase detection, which enhance responsiveness to customer needs.
Lumoa also supports integration with multiple survey tools and customer service platforms, streamlining the management of customer experience initiatives. With a focus on data security, Lumoa is GDPR compliant and holds certifications for ISO 27001 and ISO 9001.
Additionally, Lumoa's analytics capabilities support over 60 languages and provide customized reporting options to identify trends and drive actionable steps. The platform emphasizes collaboration among team members to ensure that insights are tracked and acted upon efficiently.