Lookback

Lookback is a research platform that enhances the usability testing and user interview processes. It enables teams to capture and analyze qualitative research seamlessly, supporting a customer-centric approach in organizations. The platform includes features like live observation, real-time collaboration, transcription services, and highlight reels to aid the research process.

The functionalities provided by Lookback include:
- Moderated Interviews: Conduct engaging interviews with participants through secure video calls, allowing for real-time note-taking and collaboration.
- Timestamped Notes: Capture detailed notes during sessions that are linked to specific moments in the recording, making it easy to reference critical parts of the discussion.
- Participant Management: Lookback integrates with User Interviews, simplifying participant scheduling and management.
- Cloud Recording: All sessions are recorded and stored in the cloud, eliminating the need for local file management and ensuring easy access to research insights.
- Privacy Controls: Manage sensitive projects with robust privacy features to ensure participant confidentiality.

Lookback aims to democratize the user research process, making it more accessible and engaging for teams while providing actionable insights that can be easily shared across organizations. Numerous resources are available to assist users, including guides, newsletters, case studies, and demo sessions.