LiveVox Customer Experience AI Platform

LiveVox is a comprehensive Customer Experience (CX) AI platform designed to optimize customer interactions and improve operational efficiencies in various industries including healthcare, telecommunications, and retail.
The platform integrates several AI-driven products such as the Enlighten Copilot, which assists contact center employees by providing real-time insights and support.
Additional features include:
- Call Center Software: A robust solution that streamlines communication processes within contact centers, ensuring effective customer service.
- CX Analytics: Tools that offer deep insights into customer interactions, helping businesses understand behaviors and preferences.
- Workforce Engagement: Solutions aimed at enhancing employee interaction and productivity, which directly correlates to customer satisfaction.
LiveVox also provides extensive support services, including training and customer support, to assist businesses in their digital transformation.
By leveraging AI and automation, LiveVox seeks to foster better customer loyalty and engagement, ensuring clients benefit from innovative, cloud-native solutions that uphold compliance and enhance operational efficiencies.