LiveHelpNow
LiveHelpNow provides an all-in-one customer support software solution, featuring live chat, AI chatbots, and help desk systems to enhance customer experiences.
Need help?
We can help you find specialists for LiveHelpNow. Let us connect you with the right experts to assist you.
*User registration required
Description
LiveHelpNow is a comprehensive customer support platform designed to improve communication and support for businesses across various industries. The software integrates live chat, help desk ticketing, and AI chatbots to streamline customer interactions and enhance overall customer experience (CX). With features such as omnichannel communication, intelligent inquiry routing, and robust analytics, businesses can manage customer inquiries more efficiently.
One of the standout features of LiveHelpNow is its 24/7 customer support capability, allowing companies to engage with customers any time of day. The platform also includes a powerful knowledge base automation tool, Hue, which helps in providing timely information to customers while reducing the workload on support staff.
LiveHelpNow caters to diverse industries including e-commerce, healthcare, and education, ensuring compliance with security standards like HIPAA and PCI to protect customer data. The service emphasizes personalized support, ensuring that each customer receives tailored assistance based on their needs.
Additionally, the platform offers free training and demos to help new users effectively utilize its features, making it a suitable choice for businesses looking to enhance their customer service operations.
Features
Live Chat Software
Facilitates real-time communication between businesses and customers, improving response times.
AI Chatbots
Automates responses to common inquiries, helping to alleviate the load on customer service agents.
Help Desk Ticketing System
Centralizes customer requests and issues for better tracking and resolution management.
Omnichannel Communication
Integrates multiple communication channels to provide a seamless support experience.
Knowledge Base Automation (Hue)
Automates the process of providing information to customers, reducing response times and increasing efficiency.
Analytics and Insights
Offers data-driven insights to improve customer service strategies and enhance overall efficiency.
Tags
Documentation & Support
- Documentation
- Online Support
- Updates