LiveCaller

LiveCaller

LiveCaller is a customer service solution that enables live chat, web calls, and co-browsing to enhance customer communication and satisfaction.

Location: Georgia
Software Type: Web App

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Description

LiveCaller is a comprehensive customer service solution designed to facilitate real-time communication between businesses and their web visitors. With its core functionalities, LiveCaller enables users to engage through live chat, web calls, and co-browsing, significantly enhancing customer interactions and satisfaction.
The platform features a centralized dashboard that provides insightful analytics, allowing businesses to track customer interactions and performance metrics effectively. It offers proactive call options, enabling agents to reach out to visitors, thereby improving conversion rates and customer engagement.
LiveCaller supports omni-channel integration, allowing seamless interactions across multiple platforms, ensuring that customers receive consistent support regardless of their communication channel.
Businesses can experience the benefits of LiveCaller through a free 14-day trial, which requires no credit card. This trial period enables firms to assess the impact of LiveCaller on their customer service efforts without any immediate financial commitment.
Many companies have reported notable increases in conversion rates and enhanced customer retention after implementing this solution, making it a valuable addition to their customer service strategy.

Features

Live Chat

Engage with customers in real-time through an intuitive live chat interface.

Web Calls

Facilitate voice conversations with customers directly from your website.

Co-browsing

Collaborate with customers by navigating web pages together for better support.

Analytics Dashboard

Access comprehensive analytics to monitor customer interactions and improve service.

Proactive Call Options

Reach out to visitors proactively to assist them before they leave the site.

Omni-Channel Support

Provide consistent support across various communication channels.

Tags

customer servicelive chatweb communicationcustomer engagement

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support