LiveBank

LiveBank is a comprehensive digital sales platform tailored for financial institutions, designed to optimize customer interactions and streamline banking operations. With LiveBank, customers can engage with advisors through multiple communication channels including chat, video, and audio, making the onboarding journey efficient and user-friendly. The integration of eKYC (electronic Know Your Customer) helps institutions verify customer identities seamlessly, reducing friction during the onboarding process.

The platform caters to various banking needs such as customer support, sales, mortgage services, and personal banking. Key features include:

- Seamless Communication: Customers can connect with bank advisors in real-time, ensuring quick resolutions to their queries and fostering a strong relationship.
- Digital Contact Center: This feature enables banks to manage customer interactions effectively, enhancing the overall customer experience.
- eSignature Capabilities: LiveBank provides tools for identification and electronic signatures, making it easier for customers to complete transactions remotely.
- Comprehensive Analytics Reporting: Banks can leverage analytics to gain insights into customer behavior and improve service offerings.

LiveBank is currently utilized by major global banks and has demonstrated significant monthly interactions and account openings through its services, thus proving to be a vital tool for any financial institution aiming to improve customer engagement and operational efficiency.