Layton Technology Software Solutions

Layton Technology offers a range of IT solutions designed to improve help desk operations and manage IT assets effectively. The primary applications include Layton ServiceDesk and AuditWizard.

Layton ServiceDesk is a customizable, web-based ITIL help desk application that leverages modern Web 2.0 technologies such as AJAX and ASP.NET. Its design facilitates ease of use and customization, integrating features like ITIL Problem and Change management, and robust reporting tools without requiring costly modules or extensive training. This application is aimed at streamlining support processes, automating routine tasks, and enhancing overall service efficiency, ultimately reducing operational costs. Its flexibility allows it to cater to various support scenarios, whether for internal teams or external clients.

On the other hand, AuditWizard serves as a comprehensive network inventory management tool that provides organizations full visibility over their IT assets, including PCs, servers, and network printers. It focuses on ensuring software licensing compliance while minimizing maintenance expenses, thereby aiding in IT budgeting and future planning. AuditWizard is recognized for its user-friendly interface that facilitates swift auditing across the network with minimal setup. It features a centralized database for asset reporting, a powerful search capability, and an audit trail for asset changes. With a user base exceeding 10,000, it is well-regarded for its accuracy in managing network inventories effectively.

Overall, Layton Technology's products are designed to solve critical challenges in IT management, making them invaluable for organizations seeking to enhance their operational efficiency and service delivery.