Korra

Korra is an advanced AI-powered support platform designed to enhance both customer and internal knowledge management. Utilizing natural language processing (NLP), Korra delivers accurate, context-aware answers derived from user-provided content. This capability allows organizations to streamline support operations, reduce response times, and improve customer satisfaction.

### Key Functionalities:
- Self-Service Support: Korra's self-service feature enables customers to find answers independently, reducing reliance on traditional support channels and minimizing open support tickets. This leads to higher customer satisfaction and lower service costs.
- AI-Driven Insights: The platform provides valuable data-driven insights into customer behavior and knowledge gaps, enabling businesses to optimize their support experiences.
- Comprehensive Agent Solutions: Korra offers seamless integration with CRM systems, improving agent-customer relations and increasing the speed of support ticket resolutions by 25%. Agents benefit from a dedicated user interface and secure information sharing.
- Enhanced Internal Knowledge Management: The platform streamlines internal search capabilities, allowing employees to quickly access vital documents and facilitating better collaboration. This is particularly useful for onboarding, maintaining technical documentation, and efficiently managing content.

Korra is targeted at a wide range of users including customers, support agents, and internal teams, providing tailored solutions that address diverse needs in knowledge management and support automation.