Kimoby
Kimoby enhances customer interactions in modern dealerships with its Dealer Engagement System, optimizing satisfaction and operational efficiency.
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Description
Kimoby provides a comprehensive Dealer Engagement System (DES) tailored for modern dealerships. The platform integrates seamlessly with a dealership's DMS, allowing for effective management of customer interactions through features designed to meet contemporary consumer demands.
The key functionalities of Kimoby include:
- Mobile Payments: Facilitates secure transactions directly through mobile devices, enhancing convenience for customers.
- Personalized Communications: Enables dealerships to send tailored messages to customers, improving engagement and satisfaction.
- Targeted Marketing: Offers tools for creating and managing marketing campaigns that reach specific customer segments.
- Appointment Management: Streamlines the scheduling process, sending reminders and confirmations to reduce no-shows.
- Customer Support Tools: Provides a centralized platform for handling inquiries and interactions, improving response times.
The system aims to address the evolving expectations of consumers, fostering a streamlined and trustworthy experience, particularly in service departments. Kimoby also offers various service plans including Streamline, Growth, and Enterprise, each catering to different business sizes and needs. Key features across all plans include two-way texting, appointment reminders, and customer support, with options for additional services like Kimoby Go for mobility management. For more information and resources, Kimoby hosts a Help Center and a Developer API.
Features
Two-Way Texting
Facilitates real-time communication between customers and dealership staff.
Appointment Reminders
Automated reminders sent to customers to minimize missed appointments.
Marketing Campaigns
Tools for creating and managing targeted marketing efforts to specific customer segments.
Customer Support
Centralized support tools to enhance the customer service experience.
Performance Metrics
Analytics tools to track engagement and operational efficiency.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support