Khoros Customer Engagement Platform

Khoros is a comprehensive customer engagement platform that offers a suite of solutions designed to streamline customer support and enhance user interactions. The platform includes several key functionalities, such as:

- Khoros Communities: This feature enables businesses to create and maintain self-service support communities, facilitating customer dialogue and reducing support costs. With over 25 years of experience, Khoros helps organizations efficiently manage community interactions and insights, which fosters user-generated content and drives growth.

- Khoros Service: Focused on improving agent efficiency, this service provides insights and automations that enhance operational workflows in contact centers. Companies can achieve significant reductions in query response times, thereby improving customer satisfaction.

- Khoros Social Media Management: This tool aids in the management of social content governance and publishing, ensuring that brands can effectively handle complex social media strategies while maintaining their reputation.

Khoros emphasizes an omnichannel experience, allowing seamless interactions with customers across various platforms, including social media, chat, and messaging. Notable features include community content management, moderation, analytics, and automation tools which are pivotal for engaging customers meaningfully. Additionally, Khoros provides professional services, product coaching, and resource materials to enhance product adoption and customer satisfaction. The platform is designed to support digital-first businesses looking to innovate and strengthen their customer relationships.