Khoros Customer Engagement Platform

Khoros provides a robust Customer Engagement Platform that integrates AI and automation to improve customer service efficiency and enhance overall customer engagement. The platform combines generative AI with extensive data and digital engagement tools, enabling organizations to create personalized support experiences. Khoros facilitates seamless transitions between self-service and live agent interactions, allowing brands to leverage insights from customer conversations to refine service delivery. Notable features include:

- AI and Automation Capabilities: Streamline customer interactions and automate responses for efficiency.
- Community Management: Create and manage customer communities to foster engagement and reduce support costs.
- Conversation Management: Efficiently handle interactions across multiple channels with a centralized command center.
- Omni-Channel Support: Ensure consistent support experiences across various digital platforms.
- Analytics and Insights: Gain actionable insights from customer data to enhance service quality.

Khoros aims to address challenges in customer service by increasing operational efficiency and improving customer satisfaction through a comprehensive solution tailored to different industries, including telecommunications, financial services, and retail.