Kapture CRM

Kapture CRM is designed to streamline customer support and enhance the overall user experience by integrating advanced AI-driven solutions and self-service functionalities.

### Key Functionalities:
- Self-Serve 2.0: This feature empowers customers to resolve issues independently, minimizing the need for agent interaction while improving resolution speed.
- GenAI Knowledge Base: Automates the creation of a knowledge database that enables quick access to accurate solutions for customer inquiries.
- Bots and Voice Bots: Leverage AI-driven bots for seamless customer interactions across various platforms, enhancing support efficiency and reducing response times.
- Agent Suite: Provides agents with comprehensive tools for effective support, including advanced ticketing systems and smart routing functionalities.
- Conversation Intelligence: Analyzes customer interactions to extract valuable insights, helping improve service delivery and customer satisfaction.
- Kapture Insights: Gathers and analyzes customer feedback through targeted surveys, aiding in the identification of areas for improvement.

Kapture's solutions aim to create a cohesive omnichannel experience for both customers and support agents, ensuring satisfaction and operational efficiency.