iSupport Software

iSupport Software has been providing powerful service management solutions since 1992, marking its 30th anniversary as a leader in the industry. This software offers both Incident Management and Service Desk editions, which can be deployed either on-premise or hosted, catering to a variety of organizational needs. The software automates critical functions such as incident management, knowledge base searches, surveys, reporting, and asset tracking.

Key Functionalities:
- Incident Management: Integrates communication channels such as phone, email, and chat into a unified support system, allowing for seamless incident creation and tracking.
- Knowledge Management: Enables organizations to capture and manage intellectual property effectively, facilitating the creation and publication of knowledge entries with supporting information.
- Customization: Users can customize forms, routing methods, business rules, and reporting dashboards to align with specific workflows.

Problem-Solving Capabilities:
iSupport Software addresses the common challenges faced in IT management, including effective incident resolution, knowledge distribution for self-service support, and tracking of organizational assets. Its ability to streamline processes enhances corporate governance, making it suitable for various industries such as finance, education, healthcare, and government.

By providing a comprehensive overview of performance metrics and customizable dashboards, iSupport Software allows organizations to enhance their service delivery and improve operational efficiency.