IR Solutions

IR offers a suite of solutions aimed at managing communications, payments, and infrastructure, addressing the complexities faced by organizations in modern environments. Under three main categories - Collaborate, Transact, and Infrastructure - their products are designed to optimize user experiences and operational efficiency.

Collaborate

The IR Collaborate platform focuses on enhancing unified communications (UC) within hybrid working environments. Key functionalities include:

• End-to-End Monitoring: Provides insights into communication tools, ensuring performance and minimizing downtime.
  
• Troubleshooting Capabilities: Quickly identifies and resolves issues to maintain seamless collaboration across platforms.
  
• Customer Experience Enhancements: Aims to improve user interactions through reliable services.
  
  

Transact

IR Transact is focused on optimizing transaction data and managing payment systems. Its features include:

• Real-Time Payments Monitoring: Ensures transactions are processed efficiently to enhance customer satisfaction.
  
• High-Value Transaction Oversight: Offers visibility into significant transactions to ensure security and operational integrity.
  
• Card Payment Intelligence: Delivers actionable insights from transaction data for informed decision-making.
  
  

Infrastructure

The IR Infrastructure solutions are designed to support mission-critical systems. Highlights include:

• Performance Management Tools: Especially tailored for HPE NonStop environments, ensuring robust infrastructure support.
  
• Educational Resources: IR provides demos, case studies, and training materials to assist in maximizing system effectiveness.
  
  

IR has established a presence in over 60 countries, supporting more than 1,000 organizations by resolving performance issues swiftly and ensuring smooth operations for critical systems.