Interactive Northwest, Inc.

Interactive Northwest, Inc. (INI) is a company dedicated to improving customer experience and operational efficiency within contact centers. They offer a range of products and services designed to facilitate intelligent call routing and self-service solutions.

Key Offerings:
1. INI SureConnect™: This callback solution allows callers the option to receive a callback instead of waiting in a queue, enhancing overall caller satisfaction. It features agent call preview, estimated wait time notifications, and is compatible with Avaya Call Center Elite products.
2. Conversational IVR: This service modernizes self-service strategies by employing best practices and AI tools to design and optimize IVR applications. INI focuses on usability and performance tuning, ensuring the applications meet user needs effectively.
3. Avaya Product Services: INI offers specialized services for Avaya contact centers, including training, support, and consulting for deploying solutions like Avaya Callback Assist and Proactive Outreach Manager.
4. Outbound Messaging Services: Emphasizing proactive communication strategies, INI provides solutions that include appointment reminders and customer surveys. Their services leverage the Avaya Proactive Outreach Manager to enhance contact center efficiency.

By utilizing these solutions, organizations can expect increased agent productivity, reduced call abandonment, and improved customer engagement.