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InfoServ CRM

InfoServ CRM

InfoServ CRM enhances customer relationship management with its helpdesk ticketing and sales management tools, ensuring efficiency and customer satisfaction.

Location: Bulgaria
Software Type: Web App
Categories:
Call CenterContact CenterContact ManagementCRMCustomer ServiceCustomer SupportHelp Desk

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Description

InfoServ CRM is a versatile platform designed to improve customer relationship management, streamline support ticketing, and enhance marketing and sales initiatives. The software integrates various communication channels including emails, web chats, and phone calls into a single system, promoting efficient management of customer interactions.
The platform features a mobile app, allowing users to manage customer relationships and support tickets in real-time, wherever they are. This enhances accessibility and mobility for business operations.
Key functionalities of InfoServ CRM include robust data analysis and reporting tools, which enable users to generate custom reports and seamlessly integrate the CRM with other systems. Automated ticket management and SLA monitoring further assist support teams in providing timely and effective customer service.
InfoServ is committed to ensuring data security and performance optimization, adhering to strict protocols to protect enterprise data integrity. With over 25 years of experience in the field, InfoServ continually evolves to meet the changing needs of its users.

Features

Helpdesk Ticketing System

An integrated solution that enables support teams to efficiently manage customer inquiries across multiple channels, enhancing overall customer satisfaction.

Mobile Accessibility

Allows users to access the CRM and manage customer interactions on-the-go through a dedicated mobile app.

Data Analysis and Reporting

Robust tools for generating custom reports and integrating with other systems, optimizing data utilization.

Automated Ticket Management

Streamlines the handling of support tickets, automating workflows to improve response times and efficiency.

Performance Analytics

Provides insights into support team performance, helping to monitor SLAs and improve service delivery.

Tags

CRMhelpdeskcustomer supportticketingdata analysis

Documentation & Support

  • Documentation
  • Support
  • Online Support
  • Updates