IndeCx Customer Experience Solutions

IndeCx is a prominent Brazilian company focused on customer experience monitoring and analysis. With over 14 years in the industry, it provides a suite of solutions designed to measure customer feedback and enhance business processes. The platform employs various methodologies including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to deliver insights that help businesses improve their customer relationships.
The company operates in more than 30 countries, offering personalized research services powered by artificial intelligence for data analysis and sentiment interpretation. With over 300 clients in Brazil and Latin America, IndeCx is committed to quality and data security, holding multiple ISO certifications. The platform's mission is to connect companies and their clients, fostering enhanced customer loyalty through comprehensive satisfaction measurement techniques. By utilizing innovative tools for feedback and data analysis, IndeCx helps organizations understand customer needs and improve their service delivery.