Icon Wave Tech

Icon Wave Tech specializes in providing software solutions tailored for telecommunications, ISPs, and media businesses. Their flagship products include:

1. IconRadius: An OSS/BSS solution that enables service providers to automate billing, manage customer relationships, and streamline operations. Key features include a comprehensive CRM, billing management, and a complaint management system.

2. IconWifi: A management platform for deploying and overseeing WiFi hotspot services, ensuring efficient network management and user engagement.

3. IconMedia: A CRM solution specifically designed for cable TV operators, featuring SMS billing capabilities and integration with leading Conditional Access Systems. It focuses on subscriber management, inventory control, and operational efficiency.

4. IconContact: A contact center solution that provides tools for agent management, call tracking, and reporting. This software enhances communication strategies for inbound and outbound services.

The solutions offered by Icon Wave Tech are designed to reduce costs, improve customer experience, and create new revenue streams for service providers, all while maintaining a focus on user-friendly interfaces and comprehensive support.