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Gupshup Conversational Engagement Platform

Gupshup Conversational Engagement Platform

Gupshup offers a platform for businesses to enhance customer engagement through multi-channel conversational tools and personalized messaging.

Location: India
Software Type: Web App
Categories:
Chat SDKCloud Communication PlatformCommunicationConversational AI PlatformConversational Marketing PlatformCustomer Communications ManagementCustomer EngagementCustomer ExperienceIVRMessagingMobile MarketingSMS Marketing

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Description

Gupshup is a leading Conversational Engagement Platform designed to facilitate two-way communication between businesses and customers. It provides tools to enhance customer engagement throughout the lifecycle, from acquisition to support. The platform offers a variety of features including:
- Campaign Manager: Create, manage, and analyze marketing campaigns across multiple messaging platforms.
- Bot Studio: Build and deploy AI-driven chatbots for automated customer interactions.
- Agent Assist: Empower live agents with AI tools for improved customer service.
Gupshup supports messaging on various channels such as WhatsApp, SMS, and Instagram, allowing businesses to reach their customers where they are most active. With over 10 billion messages sent each month and partnerships with more than 45,000 brands across 60 countries, Gupshup caters to industries including BFSI, Retail, Healthcare, and Food & Beverage. The platform emphasizes personalized communication and provides enterprise-grade security to ensure a safe and engaging customer experience.

Features

Multi-Channel Messaging

Engage with customers across various platforms like WhatsApp, SMS, and Instagram to enhance reach and interaction.

Campaign Manager

Manage marketing campaigns efficiently with tools for creation, tracking, and analysis.

Bot Studio

Develop AI-powered chatbots that can handle customer inquiries and automate responses.

Agent Assist

Provide live agents with AI support to improve response times and customer satisfaction.

Personalized Communication

Use customer data to tailor messages and enhance the customer journey.

Tags

Customer EngagementChatbotsMarketing AutomationAIMessaging Solutions

Documentation & Support

  • Documentation
  • Online Support
  • Updates