Gumstack

Gumstack

Gumstack is a video calling tool that enables businesses to engage with customers directly through their website or app, enhancing support and sales.

Location: India
Software Type: Web App

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Description

Gumstack is a comprehensive video calling integration platform that allows businesses to connect with their customers through direct video interactions on their websites or applications. Designed to be implemented in under five minutes, Gumstack aims to streamline customer engagement and enhance the overall user experience.

Key Features:
- One-on-One Video Calls: Facilitate seamless conversations that enable customers to connect directly with support agents without leaving the site.
- Call Scheduling: Customers can easily schedule calls, ensuring that they receive support at their convenience.
- Integrated Calendar Management: Sync with popular calendar services to manage appointments efficiently.
- Call Routing: Direct incoming calls to the appropriate agents based on their availability and expertise.
- Performance Dashboards: Gain insights into call metrics, response times, and customer satisfaction levels for continuous improvement.

Gumstack is compatible with various platforms, including Shopify, WordPress, and Wix, making it versatile for different business needs. By enabling live video support, it helps businesses reduce friction in the customer journey, improve sales conversions, and enhance overall satisfaction.

Features

Seamless Integration

Gumstack easily integrates with popular web platforms like Shopify and WordPress, allowing quick setup.

Customer Call Scheduling

Customers can schedule callbacks, ensuring they receive support at their preferred times.

Performance Insights

Access dashboards that provide insights into call performance, helping identify areas for improvement.

Flexible Call Routing

Route calls efficiently to the right agents based on their availability and skill set.

Tags

video callscustomer supportintegrationlive videobusiness tools

Documentation & Support

  • Documentation
  • Online Support
  • Updates