GroupLink Solutions

GroupLink provides a comprehensive suite of software solutions aimed at improving organizational efficiency and communication. Their key products include HelpDesk, ContactWise CRM, and IT Service Management (ITSM) tools.

### HelpDesk
The Everything HelpDesk is designed to streamline incident requests and enhance productivity. Key features include:
- Email-to-Ticket System: Simplifies the ticket creation process.
- Customizable Forms: Tailor forms to fit organizational needs.
- Workflow Automation: Automate ticket handling through templates.
- Asset Management: Keep track of IT assets and their statuses.
- Self-Help Knowledgebase: Empower users to solve problems independently.
- Reporting Tools: Monitor technician performance and manage SLAs effectively.

### ContactWise CRM
ContactWise CRM enhances customer relationship management by integrating with existing IT systems. Its features include:
- Security Access Control: Protect sensitive customer data.
- Email Integration: Seamless communication with clients.
- Mobile Access: Manage customer relationships on the go.
- Customizable Reporting: Generate tailored reports for better insights.

### IT Service Management (ITSM)
GroupLink's ITSM suite follows ITIL principles, featuring:
- Device Monitoring: Keep an eye on IT assets.
- Change Management: Ensure changes are made smoothly and with minimal risk.
- Knowledge Management: Centralize information for easy access.
- Help Desk Services: Manage incidents and track tickets efficiently.

GroupLink's solutions are suitable for various sectors, including government agencies, educational institutions, and commercial organizations, offering tools to reduce costs and improve service delivery.