Groove Help Desk

Groove is designed as an effective help desk solution tailored for small to mid-sized businesses, aiming to simplify the customer support experience. With Groove, users can manage customer interactions through several key functionalities:

- Shared Inbox: Organizes all support emails in one centralized location, ensuring efficient handling of customer inquiries.
- Live Chat: Enables real-time communication with customers, enhancing responsiveness and satisfaction.
- Knowledge Base: Provides a self-service portal for customers, allowing them to find answers quickly, which reduces the volume of support requests.
- Advanced Reporting: Offers insights into customer support operations, helping teams make data-driven decisions to improve service.
- Integrations: Groove seamlessly connects with various tools and applications to create a cohesive support ecosystem.

Groove's mission is to empower small businesses to deliver exceptional customer service without the complexities of traditional support systems. Designed with user-friendliness in mind, the platform currently serves over 118,000 support agents, receiving positive feedback for its intuitive interface and operational efficiency. Groove offers various pricing tiers—Standard at $16 per user/month, Plus at $36, and Pro at $56—ensuring tools are accessible for different business sizes and needs. Additionally, Groove supports multiple brands and provides onboarding assistance, making it easier for teams to transition to the platform.