GoVivace

GoVivace provides a range of advanced speech recognition and voice biometric solutions aimed at enhancing customer interactions in diverse industries such as e-commerce, banking, healthcare, and telecommunications. Their flagship product, Listener, is an Automatic Speech Recognition (ASR) technology that accurately transcribes audio in real-time, utilizing advanced machine learning algorithms and natural language processing. It supports various applications including telephony, web, and mobile, and is customizable for specific business needs.
Another key product is Authenti, which offers secure speaker verification by analyzing unique vocal characteristics to combat fraud and identity theft. This solution compares live voice samples with stored voiceprints, integrating seamlessly with ASR and anti-spoofing technologies.
CallAI is designed for call centers, providing insights into customer sentiment and agent performance through speech analytics. It analyzes conversations to improve service quality with features such as sentiment analysis, script compliance, and actionable insights.
Lastly, VIVI is an omnichannel voicebot and chatbot solution that automates customer service tasks, leveraging deep learning for natural interactions, while also incorporating voice biometrics for enhanced security. By automating routine inquiries, GoVivace's solutions allow human agents to focus on more complex tasks, leading to improved operational efficiency and customer satisfaction.