Gomoxie Customer Experience Solutions

Gomoxie Customer Experience Solutions

Gomoxie offers AI-driven solutions to enhance customer experience and optimize contact center operations, catering to various industries.

Location: United States
Software Type: Web App

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Description

Gomoxie specializes in enhancing customer experience (CX) through advanced AI solutions tailored to various industries, such as healthcare, telecommunications, and retail. The company's flagship products include:

- Enlighten Copilot: An AI companion designed for contact center employees, offering real-time support and guidance to improve customer interactions.
- Enlighten Autopilot: A self-service tool that empowers customers to find solutions independently, thus enhancing customer satisfaction and reducing operational costs.

Gomoxie’s solutions are aimed at improving operational efficiency and employee engagement, contributing to overall business success. Their offerings also include support services, training, and resources to ensure effective implementation. Clients benefit from a comprehensive approach that integrates technology with customer-centric strategies, fostering loyalty and trust.

For further details on services, visit Gomoxie Customer Experience (CX) AI Platform.

Features

AI Companion for Contact Centers

Enlighten Copilot assists employees in real-time, boosting productivity and improving customer service quality.

Self-Service Solutions

Enlighten Autopilot allows customers to resolve issues independently, enhancing satisfaction and reducing the need for direct support.

Industry-Specific Solutions

Tailored offerings for sectors including BPO, financial services, healthcare, and retail to meet unique operational needs.

Training and Support Services

Comprehensive training programs and ongoing support ensure effective usage of AI solutions and optimize outcomes.

Customer Analytics

Tools to analyze customer interactions and feedback, helping businesses refine their strategies and enhance engagement.

Tags

AI solutionscustomer engagementcontact centerCX platformoperational efficiency

Documentation & Support

  • Installation
  • Documentation
  • Support
  • Updates
  • Online Support