GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is an open-source IT management software that provides a comprehensive solution for managing various aspects of IT operations, including helpdesk functionalities and asset management. With features like asset management, users can track hardware (computers, monitors, network devices, printers, etc.), software licenses, and even maintain oversight of data centers, thereby achieving a holistic control over their IT infrastructure.

The helpdesk functionality allows organizations to effectively organize support requests, manage incidents, and create custom forms tailored to their specific needs. Performance metrics such as ticket statistics and user satisfaction ratings can be monitored, enhancing the overall support experience.

Furthermore, GLPI supports financial management by enabling users to track expenses, manage contracts with suppliers, and maintain a budget, which is crucial for effective financial oversight.

The software offers extensive customization options, allowing users to create personalized forms and generate detailed reports for analyzing various aspects of their IT operations. GLPI is designed to streamline IT management processes while improving the user experience through its integrated features.

For users looking for hosted solutions, GLPI Network Cloud offers a convenient option, while both free and paid versions are available. Documentation, support, and community plugins enhance the overall functionality and user experience, making GLPI a versatile tool for IT management.