Globitel Telecom Solutions

Globitel is a leading provider of innovative telecom solutions that focus on enhancing customer experience across various platforms, including contact centers, social media, and retail environments.

### Key Offerings:
- Customer Experience Solutions: Globitel offers a range of Customer Experience solutions designed to capture and record customer interactions over the phone or in person for quality assurance and compliance. Features include screen recording, speech analytics, and multi-level security. Key products include SpeechLog Call Recorder, EyeOn Dashboard, and SpeechLog Analytics.
- Workforce Optimization: Their solutions are aimed at improving customer satisfaction by effectively connecting customers with agents. Key components include Workforce Management and Performance Management, recognized in the Magic Quadrant report for Customer Engagement Center Workforce Optimization.
- Roaming Solutions: Designed for telecom operators, these solutions enhance connectivity for users traveling abroad. Key products include RoamSalute for personalized communication, RoamAnalyze for analyzing roaming KPIs, and Intelligent Traffic Steering.
- Mobility Solutions: These solutions cater to a variety of telecommunications needs, including Visual VoiceMail, USSD Gateway, and Location Based Services, ensuring operators maintain a competitive edge.

Globitel’s solutions aim to improve communication, enhance user experience, and boost operational efficiency for telecom operators, thereby increasing customer satisfaction.