Giva Customer Service and ITSM Software

Giva is a comprehensive suite of HIPAA-compliant applications focused on customer service and IT Service Management (ITSM). Founded in 1999, Giva emphasizes rapid deployment and an intuitive user experience, enhancing both decision-making and operational efficiency. The software is fully cloud-based, aligned with ITIL best practices, and features an intuitive, customizable dashboard.

Key Features:
- Customer Service Software: Transform everyday customers into enthusiastic brand advocates with an easy-to-use platform for ticket creation and reporting. It includes built-in HIPAA compliance and strong encryption, supporting multi-factor authentication, ensuring data security.
- ITSM Software: Enhance organizational efficiency through effective service desk management, incident management, knowledge management, and change management modules. Giva’s ITSM solution is designed to be user-friendly, requiring minimal training for staff.

Additional Capabilities:
Giva offers a complete suite of modules at a single price, allowing for quick setup and training for customer service teams. The platform includes resources such as video tutorials and user guides to facilitate onboarding and ongoing use. With a focus on low start-up costs and robust reporting and analytics tools, Giva aims to improve service management while reducing operational costs.

Security and Compliance:
The software features advanced security measures, including HIPAA compliance, ensuring that sensitive information is protected. Giva's cloud-based solutions eliminate the need for software downloads, making it accessible across various industries such as healthcare, legal, and financial services.