logo
Genesys Cloud CX

Genesys Cloud CX

Genesys Cloud CX offers AI-powered solutions for customer experience and workforce engagement, optimizing interactions across multiple channels.

Location: United States
Software Type: Web App
Categories:
Artificial IntelligenceAuto DialerCall CenterCall RecordingCollaborationContact CenterContact Center Quality AssuranceConversational AI PlatformCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer ServiceHelp DeskIVRKnowledge ManagementLive ChatPredictive DialerTelephonyVoIP

Need help?

We can help you find specialists for Genesys Cloud CX. Let us connect you with the right experts to assist you.

*User registration required

Are you an expert in Genesys Cloud CX?

Description

Genesys Cloud CX is an advanced AI-driven experience orchestration platform designed to enhance customer and employee interactions across various sectors. The platform integrates powerful tools for customer engagement, workforce management, and journey analytics, enabling organizations to deliver personalized experiences at scale.
Key functionalities include:
- AI-Powered Automation: Leverages artificial intelligence to automate routine tasks, improving responsiveness and efficiency.
- Workforce Engagement Management: Tools to optimize employee performance and satisfaction, ensuring the right resources are available for customer interactions.
- Multi-Channel Support: Seamless interactions across voice, chat, email, and social media, ensuring customers can engage on their preferred platform.
- Integration Capabilities: The AppFoundry marketplace allows organizations to easily integrate third-party applications, enhancing functionality and optimizing workflows.
- Industry Solutions: Tailored solutions for various industries such as banking, healthcare, retail, and government, focusing on unique customer needs.
Genesys Cloud CX serves as a comprehensive solution for organizations looking to improve both customer experience and operational efficiency through innovative technology.

Features

AI-Powered Automation

Utilizes AI to automate interactions, reducing customer wait times and increasing satisfaction.

Workforce Engagement Management

Tools designed to enhance employee productivity and engagement, optimizing workforce allocation.

Multi-Channel Engagement

Facilitates customer interactions over various channels including voice, chat, and social media.

AppFoundry Marketplace

Offers a wide range of integrations with third-party applications for enhanced functionality.

Industry-Specific Solutions

Provides tailored solutions for sectors such as banking, healthcare, retail, and government.

Tags

AICustomer ExperienceWorkforce ManagementContact CenterAutomation

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support