Feed It Back

Feed It Back is a comprehensive customer experience dashboard tailored for the hospitality sector. It emphasizes the vital role of customer feedback in improving services and enhancing brand reputation. The platform provides various functionalities to facilitate this process, including:

1. Customizable Surveys: Businesses can create tailored surveys to collect customer opinions, enabling them to gather specific insights on service quality and customer satisfaction.

2. Real-time Monitoring: The dashboard allows for real-time monitoring of social media interactions and online reviews, ensuring that businesses can promptly address customer complaints and feedback.

3. Feedback Integration: By linking customer feedback directly to their bills, the platform facilitates quick and personal responses, enhancing customer engagement and loyalty.

4. Data Insights: Feed It Back provides actionable insights derived from customer sentiments, helping businesses understand their strengths and areas for improvement.

5. Training and Support: The platform offers training through its Academy, ensuring that teams are equipped to leverage data effectively for improved decision-making.

6. Annual Pulse Survey: This survey collects data from thousands of guests, delivering valuable insights into trends within the hospitality sector.

Feed It Back aims to empower hospitality operators to turn customer detractors into advocates through thoughtful engagement and service improvements.