FanExam

FanExam

FanExam helps businesses measure customer satisfaction through automated NPS surveys and actionable insights.

Location: Netherlands
Software Type: Web App

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Description

FanExam is a customer feedback platform that enables businesses to measure customer satisfaction using the Net Promoter Score (NPS) system. With a user-friendly interface, FanExam allows organizations to automatically survey their customers, providing actionable feedback and generating comprehensive reports. The platform is designed to cater to various types of websites, including SaaS products, e-commerce stores, and content sites.

### Key Features:
- Customizable Survey Design: Users can customize surveys to align with their branding and audience preferences.
- Real-time Feedback Processing: Feedback is processed in real-time, enabling immediate engagement with customers.
- Integration with Analytics Tools: The platform integrates seamlessly with tools like Google Analytics and Intercom, allowing businesses to leverage customer feedback effectively.
- Segmentation of Results: NPS results can be segmented based on user traits, providing deeper insights into customer satisfaction.
- Multilingual Support: Surveys can be designed in multiple languages to reach a broader audience.

### Pricing Plans:
FanExam offers several subscription tiers to meet different business needs, including a Free plan which allows for 100 survey responses per month, and paid plans that increase the response limits and offer additional features. The Professional plan supports up to 30,000 responses per month.

### Support and Documentation:
Comprehensive support documentation is available, including articles on survey settings, integration guides, and troubleshooting. Users can access support through various articles and contact options for personalized assistance.

Features

Customizable Survey Design

Create surveys that reflect your brand identity and resonate with your customers.

Real-time Feedback Processing

Receive and process customer feedback instantly to take immediate action.

Integration with Analytics Tools

Seamlessly integrate with tools like Google Analytics and Intercom for enhanced feedback utilization.

Segmentation of Results

Segment NPS results by user traits to gain deeper insights into customer satisfaction.

Multilingual Support

Design surveys in multiple languages to cater to diverse customer bases.

Tags

customer feedbackNPSsurvey toolcustomer satisfactionanalytics

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support