Experience Management Platform

Experience Management Platform

Experience.com offers a robust platform for managing customer experiences and employee engagement through feedback surveys and analytics.

Location: United States
Software Type: Web App

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Description

Experience.com is a comprehensive Experience Management Platform designed to elevate customer experiences and drive engagement across various industries such as mortgage, insurance, software, and banking.
The platform emphasizes centralized management and streamlined operations to maximize value and revenue. It offers tailored journey-based surveys to understand customer preferences, gather feedback, and make meaningful improvements.
Experience.com integrates with various tools to simplify data collection and automate personalized campaigns. The platform also features robust reporting and analytics for real-time insights, compliance management, and enhanced operational efficiency. Key functionalities include AI-driven Online Reputation Management, which helps businesses enhance their online visibility and manage business listings, ensuring an optimized presence on platforms like Google Business Profile and social media.
Additionally, the platform facilitates employee engagement by automating feedback collection and providing anonymous insights, promoting a positive work environment through tailored workflows. By fostering high-performing culture and maintaining operational efficiency, Experience.com aims to support organizations in enhancing customer interactions and internal engagement.

Features

Customer Experience Management

Centralized platform for managing customer feedback through tailored journey-based surveys, enhancing customer interactions.

Employee Engagement Tools

Automated feedback collection and insights for employees, fostering a positive work environment.

Reputation Management

AI-driven tools for managing online visibility and business listings, promoting client engagement through reviews.

Analytics and Reporting

Real-time analytics and reporting features for monitoring performance and compliance management.

Integrations

Seamless integration with various tools for streamlined operations and data collection.

Tags

Experience ManagementCustomer FeedbackEmployee SatisfactionReputationAnalytics

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support