Enghouse Interactive

Enghouse Interactive provides a range of products and services designed to improve customer engagement and operational efficiency in contact centers. Their flagship offering, Enghouse CCaaS (Contact Center as a Service), features advanced technologies that seamlessly integrate with various industries, including financial services, healthcare, and the public sector. The platform enables organizations to enhance customer experience through features such as AI insights for data-driven decision making, workforce management tools, and analytics to drive performance improvements.
In addition to CCaaS, Enghouse Interactive offers solutions for video conferencing (Vidyo) that cater to both small and large businesses, facilitating effective communication and collaboration. They also provide customer self-service tools that empower users to resolve issues independently, improving satisfaction and reducing operational costs.
Enghouse Interactive emphasizes comprehensive support and professional services, including training and consulting, to ensure that clients maximize the value of their solutions. With a commitment to enhancing agent performance and customer satisfaction, Enghouse Interactive serves as a trusted partner in the contact center landscape.