EDAMS Utility Management Software

EDAMS Technology, a subsidiary of Hydro-Comp, specializes in integrated management information systems tailored for Utilities, Municipalities, and Government Environmental departments. Founded in South Africa in 1987 and later relocated to Cyprus, EDAMS addresses challenges in water supply, energy balancing, and regulatory compliance through a suite of software solutions.

The Billing & CRM System is designed to enhance utility service management, focusing on accurate billing, meter management, and customer service. Key functionalities include consolidated revenue management, tariff analysis, and improved productivity, all aimed at mitigating commercial losses due to faulty meters and illegal connections. This system enhances customer experience by managing the customer relationship lifecycle and leveraging robust database structures.

The software also tackles several industry challenges, such as:
1. Asset Register (GIS): EDAMS solves inaccuracies in infrastructure asset registers by providing appropriate data structures.
2. Ageing Infrastructure: The platform helps manage risks associated with ageing assets and service disruptions.
3. Low Productivity: EDAMS improves operational efficiency, reducing downtime and manpower usage for data capture and management reporting.
4. Commercial Losses: Efficient billing practices and monitoring help reduce revenue losses from broken meters and illegal connections.
5. High Water Leakage: The software addresses issues leading to increased production costs and service delivery challenges.

By leveraging these capabilities, EDAMS aims to enhance utility operations, ensure regulatory compliance, and improve overall service delivery.