Ecaldima

Ecaldima is a robust workflow management platform designed to optimize business processes by focusing on key areas such as incident management and service requests. The tool aims to digitize organizational workflows, resulting in improved productivity, sustainability, and compliance. The platform operates through several key functionalities:

1. Request Management: Ecaldima streamlines the request management process by identifying productivity hurdles, suggesting improvements, and implementing user-friendly tools that enhance real-time tracking and task notifications. This ensures effective management of requests, thereby increasing organizational adaptability and traceability.

2. Ticket Management: Ecaldima’s ticket management solution addresses common issues faced by businesses, such as poor priority management and ineffective communication with clients. It incorporates features like extensive parameterization, SLA assignments, and automation of actions to enhance incident resolution and maintain clear communication throughout the process.

3. CMDB Management: The CMDB Management tool is aimed at effectively managing assets, contracts, and inventory. By providing insights into resource optimization and improving control over investments, organizations can reduce wait times, manage stock more efficiently, and avoid unnecessary contract renewals.

Ecaldima's functionalities are available 24/7, ensuring that teams can access the workflow catalog at any time. The platform is designed to reduce conflict between departments, enhance process traceability, and automate manual tasks, ultimately contributing to a more efficient organizational structure. By implementing Ecaldima, businesses can expect an increase in overall productivity and a more sustainable operational framework.